Shipping and Returns
Orders are hand-crafted and filled within 24 hours of purchase. Each order is hand-crafted upon purchase to ensure you receive an absolutely fresh product. Shipping is $5.95 and will typically result in your product being delivered within 2-3 days. If your order is made during the weekend, I will have it in the mail on Monday morning. This will result in your beard getting everything it needs no later than Wednesday or Thursday. Orders placed after 4pm on Friday may still be in the mail by Saturday.
I believe communication is the foundation for any relationship. I typically respond to inquiries within the hour as well as communicate directly to you if we need any additional information.
If you are unhappy with your purchase for any reason, contact me at firstname.lastname@example.org and I will try to address your concerns.
See our return policy here, and please be aware that any returns after 30 days may be rejected.
To initiate the return process:
Send an e-mail to email@example.com with your First and Last Name that was used at checkout, what product you purchased, and please put "Return" in the subject line. We will begin communication here and begin moving forward with your return.
I fully stand behind my products as they are part of my daily routine.
Again, Thanks for choosing Tenacious Beards!